Management & Professionalism

Information in this section is for the instruction of laboratory management, professionalism, and other miscellaneous portions of the MLS curriculum. These resources can be used to enrich student experiences while studying these disciplines.

To provide feedback or collaborate on developing new content please contact:

Breanna Russell
800-242-2787 ext. 2577
Distance Education Coordinator
ARUP Laboratories
Karen McRae
800-242-2787 ext. 3615
Student Education Coordinator
ARUP Laboratories
 

Video Lectures

 
Method Validation and Verification

Method Validation and Verification

This lecture will provide an understanding of the fundamental concepts of method/assay verification and validation. Best laboratory practices will be described for studies required by CLIA regulations for waved versus nonwaived test categorization. Practical application of these concepts will be demonstrated using a recent example of an assay that was implemented at University Hospital laboratory.

This video is 59m

 
HR Guidelines and Regulations: Recruitment

HR Guidelines and Regulations: Recruitment

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover recruitment and how it relates to interviewing, Affirmative Action, and the Equal Pay Act.

This video is 5m

 
HR Guidelines and Regulations: Compensation

HR Guidelines and Regulations: Compensation

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover FLSA and Title VII-Civil Rights Act and how they relate to compensation.

This video is 15m

 
HR Guidelines and Regulations: Benefits

HR Guidelines and Regulations: Benefits

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover FMLA, USERRA, and other leaves.

This video is 21m

 
HR Guidelines and Regulations: Employee & Labor Relations

HR Guidelines and Regulations: Employee & Labor Relations

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover labor relations involving the ADEA and ADA.

This video is 8m

 
HR Guidelines and Regulations: Employment Termination

HR Guidelines and Regulations: Employment Termination

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover employment termination. Legal requirements and laws that go along with the employee termination process will be discussed.

This video is 21m

 
Work Descriptions and Worker Selection

Work Descriptions and Worker Selection

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover job analysis, work descriptions, and worker selection.

This video is 13m

 
Evaluating Performance

Evaluating Performance

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover methods for evaluating performance.

This video is 7m

 
Work Groups and Dynamics

Work Groups and Dynamics

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover components of a work group and group dynamics.

This video is 17m

 
Principles of Collaborative Management

Principles of Collaborative Management

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover principles of collaborative management with an emphasis on communication and feedback.

This video is 22m

 
Performance and Professional Development

Performance and Professional Development

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover performance evaluation and professional development.

This video is 11m

 
Management Decision Making and Process Improvement

Management Decision Making and Process Improvement

Decision making and process improvement are important skills for managers, but can certainly be used by everyone. This lecture covers the steps managers should take to make the best decisions, the eight traps that affect decision making and how to avoid them, and methodologies for process improvement with tools that can be used to continuously improve.

This video is 57m

 
Management Functions

Management Functions

This lecture provides an understanding of the major roles and functions for effective laboratory management, the qualities and style effective managers should possess, and the basic components of the ornganizational planning and implementation process.

This video is 36m

 
Laboratory Information Systems (LIS)

Laboratory Information Systems (LIS)

This lecture will cover Laboratory Information Systems (LIS) and how it relates to computer networks, interface software, and other systems. It will also cover how the LIS has increased workflow efficiency and quality in medical laboratories.

This video is 36m

 
Compliance Issues: The Regulations - Part 1

Compliance Issues: The Regulations - Part 1

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover CLIA regulations, proficiency testing, voluntary accreditation, and quality management.

This video is 26m

 
Compliance Issues: The Regulations - Part 2

Compliance Issues: The Regulations - Part 2

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture will cover the Occupational Safety and Health Administration (OSHA) Requirements, Health Insurance Portability and Accountability Act (HIPAA), and compliance program guidance.

This video is 16m

 
Financial Management: Basic Accounting Principles

Financial Management: Basic Accounting Principles

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture covers basic accounting principles. Fostering an understanding of finances is a vital part of managing a laboratory.

This video is 48m

 
Financial Management: Effective Budgeting in the Laboratory

Financial Management: Effective Budgeting in the Laboratory

Based upon the book, Laboratory Management, Principles and Processes by Dr. Denise Harmening, this lecture covers effective budgeting in the laboratory. Budgeting functions are a key component to running a laboratory.

This video is 35m

 

A Hippocratic Oath for the Diagnostics Industry

Medical professions have extremely deep moral and ethical roots. Unfortunately, these principles sometimes get lost within today’s corporatized, depersonalized healthcare industry, and we are failing to consistently meet the clinical and economic needs of patients. This presentation will discuss the disconnect between medical professionals’ values and the behavior of corporations. It will use analogies of corporate social responsibility in other domains, such as fair labor and environmental responsibility, as well as examples specific to the clinical laboratory industry to demonstrate how we can improve patient care through reestablishing our collective ethical roots.

This video is 51 minutes.

 

Laboratory Results - Beyond Patient Testing

Clinical Laboratory Scientists are trained to perform laboratory tests and to troubleshoot and validate the results of those tests which contribute to a patient’s medical diagnosis. During this presentation, we will compare the steps involved in pre-analytical, analytical, and post-analytical laboratory testing to the steps involved in pre-analytical, analytical, and post-analytical phases of developing leaders in the clinical laboratory.

This video is 51 minutes.

 

Are You a Customer Service “Have” or “Have Not”?

This shouldn’t be shocking news to most healthcare professionals, but customer service IS a critical function of quality patient care. However, when we as laboratorians think about customer service activities and how that translates into patient care, we tend to think it’s just about what occurs in the literal presence of patients. So, here’s what may be news to some, the patient experience isn’t just about what we do when we’re in their physical presence, but also what we do as we interact with everyone who is in any way associated with their care. Therefore, we must make every effort to be engaged in skilled customer service activities with everyone, at all times. Now, the question may arise, what ARE the necessary skills and activities for providing great customer service (i.e., quality patient care) and how well do YOU execute them? This session will provide an opportunity for self-assessment utilizing a customer service skills preferred profile and an interactive discussion regarding the do’s and don’ts for outstanding customer service.

This video is 58 minutes.

 

Testing a Test: Beyond Sensitivity and Specificity

In this lecture, Dr. Schmidt covers performance evaluation of diagnostic tests. Traditional performance measures such as sensitivity, specificity and ROC curves are reviewed. Reasons for differences in diagnostic studies are examined including real differences, threshold effects, sources of bias, and random variation. Shortcomings of the traditional approaches to test evaluation are also discussed and alternative approaches such as diagnostic research (vs test research), clinical trial evaluation, and cost-effectiveness evaluation are presented.

This video is 63 minutes.

 

When Professions Meet: Bridging the Gap Between the Laboratory and Nursing

Ms. Manning will give a comparison of the differences in learning in the laboratory and nursing professions. She will share personal examples of the struggles each profession has in understanding each other. She will also discuss practical ways to bridge the gaps in understanding between the two professions. Ms. Manning encourages the audience to be interactive and to share problems as well as best practices and successes in bridging the gap between these two professions.

THis video is 55 minutes.

Courses

 
Intro To CLIA and CLSI

Intro To CLIA and CLSI

This tutorial provides an introduction to CLIA and CLSI. It will cover CLIA regulations, including how to find CLIA regulations and types of CLIA certifications. A brief explanation of CLSI will also be included..