Management & Professionalism

Information on this section is for the instruction of laboratory management, professionalism and other miscellaneous portions of the MLS curriculum.

These resources can be used to enrich student experiences while studying these disciplines.

To provide feedback please contact: Karen McRae, MS, MT(ASCP), CLS, Student Education Coordinator, ARUP Institute for Learning, ARUP Laboratories. ( or (800) 242-2787 ext. 3615

Video Lectures

A Hippocratic Oath for the Diagnostics Industry

Medical professions have extremely deep moral and ethical roots. Unfortunately, these principles sometimes get lost within today’s corporatized, depersonalized healthcare industry, and we are failing to consistently meet the clinical and economic needs of patients. This presentation will discuss the disconnect between medical professionals’ values and the behavior of corporations. It will use analogies of corporate social responsibility in other domains, such as fair labor and environmental responsibility, as well as examples specific to the clinical laboratory industry to demonstrate how we can improve patient care through reestablishing our collective ethical roots.

This video is 51 minutes.

Laboratory Results - Beyond Patient Testing

Clinical Laboratory Scientists are trained to perform laboratory tests and to troubleshoot and validate the results of those tests which contribute to a patient’s medical diagnosis. During this presentation, we will compare the steps involved in pre-analytical, analytical, and post-analytical laboratory testing to the steps involved in pre-analytical, analytical, and post-analytical phases of developing leaders in the clinical laboratory.

This video is 51 minutes.

Are You a Customer Service “Have” or “Have Not”?

This shouldn’t be shocking news to most healthcare professionals, but customer service IS a critical function of quality patient care. However, when we as laboratorians think about customer service activities and how that translates into patient care, we tend to think it’s just about what occurs in the literal presence of patients. So, here’s what may be news to some, the patient experience isn’t just about what we do when we’re in their physical presence, but also what we do as we interact with everyone who is in any way associated with their care. Therefore, we must make every effort to be engaged in skilled customer service activities with everyone, at all times. Now, the question may arise, what ARE the necessary skills and activities for providing great customer service (i.e., quality patient care) and how well do YOU execute them? This session will provide an opportunity for self-assessment utilizing a customer service skills preferred profile and an interactive discussion regarding the do’s and don’ts for outstanding customer service.

This video is 58 minutes.

Management Functions Part 1

In this lecture, David Jackson covers Management Functions.

This video is 31 minutes.

Management Functions Part 2

In this lecture, David Jackson covers Management Functions.

This video is 13 minutes.

Management Functions Part 3

In this lecture, David Jackson covers Management Functions.

This video is 41 minutes.

HR Management Topics

In this lecture, Tom Topik covers HR Management topics.

This video is 29 minutes.

Laboratory Information Systems

In this lecture, Jon Penrose covers LIS or Laboratory Information Systems.

This video is 35 minutes.

Performance Appraisals

In this lecture, Vicki Knudsen covers Performance appraisals.

This video is 24 minutes.


In this lecture, Von Madsen covers FMLA Laws.

This video is 17 minutes.

HR Laws: Discrimination Acts

In this lecture, Von Madsen covers the discrimination acts which includes, ADA, USERRA, Age discrimination.

This video is 24 minutes.

HR Laws: Civil Rights Act

In this lecture, Von Madsen covers the Civil Rights Act.

This video is 21 minutes.

HR Laws: Labor Law

In this lecture, Von Madsen covers HR and Labor Laws.

This video is 17 minutes.

Testing a Test: Beyond Sensitivity and Specificity

In this lecture, Dr. Schmidt covers performance evaluation of diagnostic tests. Traditional performance measures such as sensitivity, specificity and ROC curves are reviewed. Reasons for differences in diagnostic studies are examined including real differences, threshold effects, sources of bias, and random variation. Shortcomings of the traditional approaches to test evaluation are also discussed and alternative approaches such as diagnostic research (vs test research), clinical trial evaluation, and cost-effectiveness evaluation are presented.

This video is 63 minutes.

When Professions Meet: Bridging the Gap Between the Laboratory and Nursing

Ms. Manning will give a comparison of the differences in learning in the laboratory and nursing professions. She will share personal examples of the struggles each profession has in understanding each other. She will also discuss practical ways to bridge the gaps in understanding between the two professions. Ms. Manning encourages the audience to be interactive and to share problems as well as best practices and successes in bridging the gap between these two professions.

THis video is 55 minutes.

How-To Videos

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